Many laboratories do little more than collect your samples, process them and send them back, Southwest Labs is different. Our dedication to supporting our physicians clients and their staff is unending. So it our dedication to making real change in the drug problem by helping medical practices establish, maintain, and improve their patient drug monitoring process. Consider every member of Southwest Labs to be your partner, your advocate, and your support system in all aspects of your patient monitoring protocols.
At Southwest Labs we offer clinicians a full suite of services that are designed for simplicity. Our innovative processes and services ensures you spend less time with antiquated reporting systems and more time with your patients.
Access our digital clinical reference guide, view test menus, check results, and order tests. We strive to provide our network of clinicians with the tools they need to get their job done.
Point-of-care tests do not provide a complete analysis of drugs in a patient’s system. LC-MS/MS technology is set with the industry’s most precise detection levels to ensure the highest sensitivity. Accurate results enable physicians to determine true patient compliance.
Based in Albuquerque, New Mexico, Southwest Labs is an independent clinical reference laboratory that provides comprehensive drug testing, medication monitoring, and support services. As a physician, treatment center, or other provider, you can turn to SWL for accurate on-site/point of collection analysis and a rapid confirmation result for treatment options.
We provide testing for drugs of abuse, therapeutic drugs, and occupational health testing utilizing the highest industry standard for analysis of initial profiles and confirmatory procedures. Our liquid chromatography/mass spectrometry (LC/MS) technology enables us to provide the most accurate results on the market.
As a physician, having a drug testing policy for your practice helps you approach the topic of drug testing patients with ease. If a policy is in place in your office, patients are more apt to feel comfortable and understand why they are being tested. Most of the risk of making a patient feel uncomfortable is diminished when they understand you are following the clinic policies and procedures.
A drug testing policy also helps eliminate feelings of patient profiling based on racial, cultural and other physical appearances or actions. In addition, you can get a conclusive picture of what patients have in their systems, which can improve their treatment. With careful explanation of the purpose and benefits of drug testing to their treatment, patients usually understand and are appreciative of the extra step to assist in their care.
Many patients are tested every visit, while some are randomly tested, and others are tested on a 3-month cycle. The key is for the patient to realize that drug testing is to help in their treatment. By creating a policy in your clinic, there will be a definitive answer when patients ask why they are being tested.
Your clinic provides SWL with the patient’s insurance information and prescription list at point of collection and we bill the insurance company (Medicare, Medicaid, commercial insurance) or patient.
Southwest Labs aims to deliver quality laboratory services at reasonable rates and with transparency to patients, insurance companies, and ordering providers. Our friendly internal and on-site billing team is dedicated to ensuring our services are billed appropriately and that patients have access should they have questions or concerns.
With regard to contracting with insurance companies, Southwest Labs desires, in almost all instances, to be in-network and has pursued this status with most major carriers. In instances where Southwest Labs is out-of-network, this means that we do not have a contract with the health plan to participate in their Network of Participating Providers. Most frequently, the reason for this is the health insurance plan denied our request for a contract due to their belief that their network is full and they are not adding new laboratories. Southwest Labs will continue to pursue contracts as further effort to reduce patient costs.
Southwest Labs will bill for all services performed as directed by the ordering medical provider. If these charges are denied by the insurance company, Southwest Labs will appeal when indicated and attempt to resolve the charges directly with the payer as our goal is to reduce patient costs. Only after the claim has completed the payment or denial process will Southwest Labs address patient responsibility portions, such as copays, deductibles, or remaining balances. Our billing team is available to discuss charges with patients and, in instances such as demonstrated financial hardship, are able to create flexible payment plans or adjust balances in accordance with federal laws.
If you have questions or concerns, please reach out to our billing team to discuss.
Yes, Southwest Labs is your local clinical reference laboratory. We specialize in Toxicology, Blood, Medication Monitoring, and Infectious Disease testing. We opened our doors in 2015 and since then we have built upon that foundation and expanded our test menu to accommodate all of our providers needs.