Southwest Labs now offers a Sexually Transmitted Infection panel with rapid turnaround times. Click here to learn more.

 505.609.LABS (5227)   4261 Balloon Park Rd, NE

Transparent billing that works for you and your patients.

Southwest Labs aims to deliver quality laboratory services at reasonable rates and with transparency to patients, insurance companies, and ordering providers. Our friendly internal and on-site billing team is dedicated to ensuring our services are billed appropriately and that patients have access to resources should they have questions or concerns.

Our Values

In-line with our commitment to providing reliable, ethical, and supportive laboratory services we also prioritize the following values for our billing practices.

Transparency

Southwest Labs aims to deliver quality laboratory services at reasonable rates and with clarity to patients, insurance companies, and ordering providers

Flexible payment options

In instances such as demonstrated financial hardship, may be able to create flexible payment plans in accordance with federal laws.

Online payment portal

We make it easy for patients to pay their bills. Our user-friendly payment portal saves your patients time. Quickly pay bills, update insurance information, and more.

Excellent customer service

Our dedicated billing team holds customer service as a key value. When patients call with questions about their bill our team will make sure all their questions are answered.

Friendly staff

Our billing team is here to help. We have the knowledge and experience to help answer any billing related questions. We are real people committed to helping.

Ethical billing practices

We only bill what is necessary. Our friendly internal and on-site billing team is dedicated to ensuring our services are billed appropriately

Our Billing Policy

Southwest Labs will bill for all services performed as directed by the ordering medical provider. If these charges are denied by the insurance company, Southwest Labs will appeal, when indicated, and attempt to resolve the charges directly with the payer as our goal is to reduce patient costs. Only after the claim has completed the payment or denial process will Southwest Labs address patient responsibility portions, such as copays, deductibles, or remaining balances. Our billing team is available to discuss charges with patients and, in instances such as demonstrated financial hardship, may be able to create flexible payment plans in accordance with federal laws.

CMS Billing

Test Description Schedule

CMS HCPCS/CPT

CMS HCPCS/CPT

The CPT codes included in this page are in accordance with Current Procedural Terminology, a publication of the American Medical Association. CPT codes are provided here for the convenience of our providers; however, correct coding often varies from one carrier to another, and Southwest Labs may bill specific carriers using codes other than those shown. Providers who bill for services should verify the code(s) with the applicable payer to confirm that their use is appropriate in each case.

Got questions? Well, we got answers.

Still can’t find your answers here? Contact our billing team to get answers faster.

CPT Statement

The CPT codes included in this page are in accordance with Current Procedural Terminology, a publication of the American Medical Association. CPT codes are provided here for the convenience of our providers; however, correct coding often varies from one carrier to another, and Southwest Labs may bill specific carriers using codes other than those shown. Providers who bill for services should verify the code(s) with the applicable payer to confirm that their use is appropriate in each case.

Does Southwest Labs send patients to collections?

No, unlike other labs Southwest Labs does not send patients who do not pay to collections. Our billing team tires to resolve any billing related problems internally. 

What is the billing process if insurance submits a full-claim denial of the Southwest Labs bill? 

The bill is adjusted to the Medicare rate & patient is held responsible  

Will a patient with Medicaid receive a bill from Southwest Labs? 

A patient with Medicaid will never receive a bill from SWL .

Will a patient with Medicare receive a bill from Southwest Labs? 

A patient with Medicare will receive a bill if their deductible has not been met 

What rate does SWL bill for insured patients? 

2.5x Medicare rate

What rate does SWL bill for uninsured, cash pay, patients? 

1.0x Medicare rate

Does Southwest Labs ever hold the physician accountable for bills? 

Southwest Labs only holds physicians accountable if a client bill agreement is in place & the test is submitted as a client bill test